Delinquency Collector

Location: Rome, NY 13441

Employment Type: Full TimeClick here to view full job description

Job Description Summary:

AmeriCU has an exciting opportunity available in the Loan Workout and Recovery Department! The delinquency collector's role is to reduce delinquencies/Charge off to the lowest possible percentage of outstanding loans. The delinquency collector must ensure that all assigned delinquent accounts are reviewed and contacted as outlined by the collection schedule to minimize the financial risk to the credit union. All work is subject to review and/or audit on a no-notice basis by the Supervisor, Management, Senior Management and/or Internal/External Auditors.

  • Contacts and counsels delinquent members based on collection checklist in accordance to the policy and procedure guidelines, by telephone or mail, as assigned
  • Maintains all notes communications and documents pertaining to delinquent accounts
  • Maintains and monitors all follow up communications on a daily basis
  • Must have general knowledge of all collection areas to allo for back up as necessary
  • Reviews and assigns accounts for voluntary and involuntary repossessions
  • Perfom all duties in compliance wth the established Credit Union standards and Policies



  • EDUCATION: High School Diploma or Equivalency
  • EXPERIENCE: Minimum one - two years related experience
  • COMMUNICATION: Must demonstrate excellent written and oral communication skills, as well as, strong organizational and analytical skills
  • SOFTWARE: SOFTWARE: Must be proficient with XP, Windows 95/98 and all Microsoft Applications.
  • PHYSICAL REQUIREMENTS: Must be able to travel to Branch locations on an as needed basis. Must have a valid driver’s license, travel may be necessary
  • OTHER: A proven record of confidentiality at a high level is required. Must be able to work independently with minimum supervision